These Terms of Service are between you and Casa Della Madre LLC (the "Company,""we,""us,""our"). Sessions and programs are provided through the Company by Marguerite Insolia, the practitioner. By booking a session, joining a program, or purchasing through this site, you agree to these terms. 

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1. What we offer. We offer one-on-one sessions (including tarot and energy work, as described on each booking page), programs and containers such as The Portal, group offerings, digital products, and physical products through the Shoppe. The details and price of each offering are those shown on its booking or checkout page when you purchase. 

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I am Marguerite Insolia, the practitioner. I am not a doctor, licensed therapist, or medical professional. My work is not medical, psychological, legal, or financial advice, and it is not a substitute for care from a licensed professional. Please consult a licensed healthcare provider before making decisions that affect your physical or mental health. See the Disclaimer for more.

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2. Payment. Payment is due in full at booking unless a payment plan is offered for that offering. Payments are processed by Stripe and PayPal.All payments are non-refundable once paid, except where the law requires otherwise or where these terms say so. If you are unhappy with a completed session, contact us directly and we will consider next steps at our discretion. 

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3. Payment plans for fixed-term programs. Some programs offer payment plans. Choosing a payment plan is a commitment to the full price of the program; it is not a month-to-month subscription you can stop at any time. If you choose to end your participation early, the full committed amount is still owed. 

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If a payment is missed, your work and access pause until the missed amount is paid. The balance remains owed during the pause, and your work resumes once you are caught up. 

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Unless we agree otherwise in writing, a pause does not extend the original end date of your program. 

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4. Booking, cancellation, and rescheduling.You may cancel or reschedule a session through the link in your booking confirmation or by emailing hello@casadellamadre.com, at least 48 hours before the session. Because payments are non-refundable, a timely cancellation is honored as a credit toward a rebooked session. 

Cancellations or reschedule requests with less than 48 hours' notice, no-shows, and arrivals more than 15 minutes late are forfeited: the session is considered used, and no credit or refund is given. This applies to individual sessions and to sessions within a package or program. 

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5. If we cancel. If we need to cancel a session or cannot continue a program for our own reasons, you will receive a refund for the sessions you paid for that were not delivered. If you breach these terms, we may end our work together immediately; in that case, payments already made are not refunded. 

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6. Programs and group offerings. Programs and group containers are committed offerings.Your place cannot be transferred to another person without our written agreement. Group sessions that you miss are forfeited unless the offering says otherwise. 

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7. Digital products. Courses, recordings, and other digital products are for your personal use only.Access is granted as described on the product page. Digital products are non-refundable except where the law requires otherwise, and access may be revoked if the materials are shared or redistributed. 

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8. Physical products. Physical products (such as Moon at Her Feet) are covered by separate shop terms, available before checkout. Nothing in those terms or in these terms limits rights the law gives you that cannot be waived. 

9. Intellectual property.All materials we provide, including session content, recordings, written materials, meditations, and course materials, are our property and are for your personal use only. Do not record, copy, share, or distribute them without our written permission.

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10. Confidentiality. We keep what you share in our work together confidential, except where the law requires disclosure or where disclosure is reasonably necessary to protect you or someone else from harm. Our relationship is not a doctor-patient or attorney-client relationship, and no legal privilege applies. Email and messaging are not fully secure; by working with us you accept that risk. 

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11. No guaranteed outcomes. We do not promise or guarantee any particular outcome or result from our offerings. See the Disclaimer. 

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12. Limit of liability. To the maximum extent the law allows, the Company's total liability to you for any claim related to our offerings will not exceed the amount you actually paid for the offering in question. We are not liable for indirect or unforeseeable damages. Nothing in these terms limits liability that the law does not allow us to limit, or waives any right you have that cannot be waived. 

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13. Governing law. These terms are governed by the laws of the State of Tennessee. 

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14. Changes. We may update these terms from time to time. The terms in force when you purchase apply to that purchase. If you are already inside a program, the terms you agreed to when you enrolled continue to apply to that program. 

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15. Contact. Questions, cancellations, and rescheduling: hello@casadellamadre.com. Mailing address: 116 Agnes Rd Ste 200, Knoxville, TN 37919.